Refund will be made as mentioned below:
- Order placed through online wallet will be credited to the wallet; and
- Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
Online Consultation:
In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within the specified timeline.
The customer is required to raise the Refund request with Tibot customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Tibot customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for a Refund.
For any further Refund related information, please write to support@tibot.ai
